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❓ Frequently Asked Questions

Everything You Need to Know

Find answers to the most common questions about our cabinetry services, process, and policies. Can't find what you're looking for? Contact us directly!

📚 FAQ Categories

Browse questions by category to find the information you need quickly.

🏠 General Questions

What is Luxora and what services do you provide?

Luxora is a leading cabinetry company in Oman specializing in custom kitchen cabinets, wardrobes, and office furniture. We provide end-to-end services from design consultation to professional installation, using premium MDF materials and state-of-the-art manufacturing techniques.

Where are you located and do you serve all of Oman?

Our main office is located in Al Khuwair, Muscat, with additional branches in Sohar and Nizwa. We serve clients across all of Oman and are expanding to more locations. Our professional installation team can reach any location in the country.

How long has Luxora been in business?

Luxora has been serving customers in Oman for over 5 years. We started as a small workshop and have grown into a trusted name with multiple branches and our own state-of-the-art manufacturing facility.

Do you offer free consultations?

Yes! We provide completely free consultations to discuss your project, take measurements, and provide initial estimates. There's no obligation, and our design experts will help you explore all available options for your space.

🛠 Services & Process

What is your design process?

Our process includes: 1) Free consultation and measurement, 2) 3D design creation, 3) Design review and approval, 4) Manufacturing in our workshop, 5) Professional installation. We keep you informed at every step and ensure your complete satisfaction.

Do you provide 3D designs?

Yes! We create detailed 3D designs so you can visualize your project before we start manufacturing. This helps ensure the final result matches your expectations and allows for any adjustments before production begins.

What materials do you use?

We use premium MDF (Medium Density Fiberboard) for all our cabinets, which offers excellent durability and smooth finishes. We also use high-quality hardware including soft-close hinges and drawer slides, and offer a wide range of color and finish options.

Can you work with existing spaces and furniture?

Absolutely! We specialize in custom solutions that work with your existing space. We can design cabinets that complement your current furniture, work around existing fixtures, or create solutions that maximize your available space.

Do you offer custom sizes and designs?

Yes, all our work is custom-made to your specifications. We don't use standard sizes - every cabinet is designed and built specifically for your space, ensuring perfect fit and maximum functionality.

💰 Pricing & Payment

How do you calculate pricing?

Pricing is based on several factors including project size, complexity, materials selected, and finish options. We provide detailed quotes after the initial consultation and measurements. Every project is unique, so we provide customized pricing for each client.

What payment methods do you accept?

We accept cash, bank transfers, and major credit cards. For larger projects, we offer flexible payment plans with a deposit to start work and the balance due upon completion. All payment terms are clearly outlined in our contracts.

Do you offer financing options?

Yes, we work with local banks to offer financing options for larger projects. Our team can help you explore available financing solutions and guide you through the application process.

Are there any hidden costs?

No, we believe in transparent pricing. All costs are clearly outlined in our detailed quotes, including materials, labor, installation, and any additional services. We'll discuss any potential additional costs upfront before starting work.

🔧 Installation & Support

Do you provide installation services?

Yes, we have a professional installation team that handles all setup and installation. Our installers are experienced and ensure perfect fit and finish. Installation is included in our service, and we guarantee the quality of our work.

How long does installation take?

Installation time varies by project size and complexity. Simple projects may take a few hours, while larger projects like complete kitchens can take 1-3 days. We'll provide a detailed timeline during the planning phase and keep you updated on progress.

What warranty do you offer?

We offer a comprehensive warranty on all our work and materials. This includes 2 years on hardware and 5 years on cabinet construction. We also provide ongoing support and maintenance services to keep your cabinets in perfect condition.

What if I need repairs or modifications later?

We provide ongoing support and can handle repairs, modifications, or additions to your existing cabinets. Contact us anytime, and we'll assess the situation and provide solutions that work with your current setup.

Do you clean up after installation?

Yes, our installation team ensures your space is left clean and tidy after installation. We remove all packaging materials and construction debris, leaving your new cabinets ready to use immediately.

⏰ Timeline & Scheduling

How long does a typical project take?

Project timelines vary based on complexity and size. Simple wardrobes may take 1-2 weeks, while complete kitchen renovations typically take 3-4 weeks from design approval to installation. We provide detailed timelines during the planning phase.

Can you work around my schedule?

Yes, we understand that home renovations need to work around your life. We can schedule consultations, measurements, and installations at times that are convenient for you, including evenings and weekends when necessary.

What if there are delays?

We maintain clear communication about any potential delays and work to minimize them. If delays occur due to our operations, we'll keep you informed and adjust timelines accordingly. Most delays are rare due to our efficient processes.

Still Have Questions?

Can't find the answer you're looking for? Our team is here to help! Contact us directly and we'll get back to you with the information you need.

🚀 Ready to Start Your Project?

Now that you have all the information you need, let's discuss your cabinetry project and bring your vision to life.